Account access
Cannot sign in, lost access to an email, or believe your account was restricted.
Help & reporting
A way back in, whatever happened.
Locked out, payment trouble, account restriction, security concern, or a request about your personal data? Tell our team what happened. You do not need to be signed in to contact us.
Billing & payments
Report a failed payment, a billing question, duplicate charge, or refund issue.
Safety & security
Report suspicious activity, possible account compromise, abuse, or a security concern.
Privacy & personal data
Request help with a personal-data export or another privacy-related request.
What happens after you report?
- 1. We receive your request.
A reference number confirms that it was submitted. - 2. A staff member reviews it.
The team can investigate and update its status internally. - 3. We contact you.
Use an email address you can access, even if you cannot access your Clublob account.
Never include passwords, one-time codes, full card details, or secret API keys in your message.
Contact the support team
This form works even if your account is inaccessible.
Submitting allows Clublob support staff to review the details you provide.