Refund Policy

Unless checkout states otherwise, a paid plan fee activates the selected plan for one month. The fee covers the plan features and included usage allowances shown when you subscribe; it is not a deposit and does not automatically renew unused time or usage into a later month. Check the plan details before paying.

Contact us if you were charged more than once for the same purchase, a payment succeeded but the plan was not activated, a payment was taken in error, or a technical issue prevented the paid service from being provided. We will check the payment and account records and explain the outcome. Approved refunds are returned through the original payment method where the payment provider supports it.

Because a plan begins providing access when activated, payments are not automatically refundable simply because the plan was not fully used, you changed your mind after using the service, or you cancel part-way through a monthly period. We may consider exceptional cases individually, including a verified service failure. Cancelling prevents future renewal where applicable but does not by itself refund a period already started.

The included allowance is intended for the plan and usage described at checkout. A significant increase in the number of projects, submitted platforms, API requests, traffic, or monitoring and observability events can increase infrastructure usage, especially when a spike is sustained. Depending on the plan and the scale of usage, we may recommend a higher plan or disclose an additional usage charge. We will not silently introduce an undisclosed overage fee: where a charge is not already clearly stated in the plan or agreed usage terms, we will notify you and explain the options before charging. We may temporarily limit excess activity to protect service reliability.

Email clublob123@gmail.com with the account email, payment reference, date and a short explanation. Do not include passwords or secret API keys. You can also call 070 33 58 51 20. We may ask for reasonable details to locate and verify the transaction. We will review requests fairly and respond as soon as reasonably possible; processing time after approval may depend on the payment provider.

We may pause a refund review while investigating a duplicate claim, chargeback abuse, false payment evidence or activity intended to bypass plan limits. Accounts reasonably suspected of fraud, manipulation, or serious misuse may be temporarily restricted while reviewed. This does not prevent you from contacting support to explain the situation or correct an error.